Privacy Policy

Last Updated: 28/06/26

Welcome to ALKAVION™, owned and operated by Alkavion Global Beverages. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, purchase our products, request quotations, register warranties, book installations, contact our support team, or otherwise interact with our services.

By accessing or using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Company Information

Alkavion Global Beverages.

Plot No. 174, Part-2, Ground Floor, Sector-7, IMT Manesar, Gurugram – 122050, Haryana, India

Email: abhayverma@alkavion.com

Phone: +91 8740977405

2. Information We Collect

Depending on how you interact with us, we may collect:

Personal Information

Full Name
Email Address
Mobile Number
Shipping Address
Billing Address
Company Name
GST Number (for business customers)
Installation Address
Warranty Registration Details

Transaction Information

Purchased products
Order details
Invoice information
Payment confirmation
Refund information

Important: We do not store your complete debit card, credit card, UPI PIN, or banking credentials. Payments are securely processed through trusted payment partners.

Technical Information

We automatically collect:

IP Address
Device Information
Browser Type
Operating System
Cookies
Website Usage Data
Log Files
Session Information
Referral Source

3. How We Use Your Information

Your information helps us to:

Process product orders
Deliver products
Arrange installation services
Register warranties
Respond to enquiries
Generate quotations
Improve our website
Personalize your experience
Send order updates
Send newsletters and promotional offers (where permitted)
Improve customer support
Detect fraud and enhance security
Comply with applicable legal obligations

4. Marketing Communications

If you subscribe or provide consent, we may contact you through:

Email
SMS
WhatsApp
Phone Calls

You may unsubscribe from promotional communications at any time using the unsubscribe link or by contacting us directly.

5. Cookies

Our website uses cookies and similar technologies to:

Remember your preferences
Improve website performance
Analyze visitor behaviour
Measure marketing effectiveness
Enhance user experience

You can disable cookies through your browser settings; however, some website features may not function properly.

6. Google Services

We may use Google services such as:

Google Analytics
Google Tag Manager
Google Search Console
Google Ads

These services help us understand website traffic, improve performance, and provide relevant advertising.

7. Third-Party Services

We may share necessary information with trusted third parties, including:

Payment processors (such as Razorpay)
Shipping partners (including Delhivery and Blue Dart)
Installation partners
Email and communication service providers
Marketing platforms
Analytics providers
Customer support software

These providers process information only for the services they perform on our behalf.

8. Payment Processing

Payments are securely processed through trusted payment gateways.

ALKAVION™ does not store complete payment card information on its servers.

Payment providers maintain their own privacy and security practices.

9. Shipping & Delivery

To fulfill your orders, we may share your name, address, contact number, and order details with logistics partners including:

Delhivery
Blue Dart
Other authorised courier partners

This information is used solely to complete delivery and provide shipment updates.

10. International Customers

ALKAVION™ serves customers globally.

By using our website from outside India, you understand that your information may be processed and stored in India or other countries where our service providers operate, subject to applicable laws.

11. Research Library & Educational Content

Our Research Library, blogs, whitepapers, and educational articles are provided for informational purposes only.

The information published is intended to educate readers about hydration, water quality, electrolysis, engineering, and related technologies. It should not be considered medical advice, diagnosis, or treatment.

Users should consult qualified healthcare professionals regarding personal medical concerns.

12. Data Security

We implement appropriate administrative, technical, and organizational measures to help protect your information against unauthorized access, alteration, disclosure, or destruction.

While we strive to safeguard your information, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

13. Data Retention

We retain personal information only for as long as necessary to:

Fulfil orders
Provide customer support
Maintain warranty records
Meet legal and regulatory obligations
Resolve disputes
Improve our services

When no longer required, information is securely deleted or anonymized where appropriate.

14. Your Rights

Subject to applicable law, you may have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your data
Withdraw marketing consent
Object to certain processing activities
Request information about how your data is used

To exercise these rights, please contact us using the details below.

15. Children's Privacy

Our website is intended for general audiences.

We do not knowingly collect personal information from children where prohibited by applicable law. If you believe that a child has provided personal information without appropriate consent, please contact us so that we can take appropriate action.

16. Third-Party Links

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites. We encourage users to review the privacy policies of those websites before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or services.

The updated version will be posted on this page with the revised "Last Updated" date.

Continued use of our website after changes become effective constitutes acceptance of the updated Privacy Policy.

18. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact:

Alkavion Global Beverages.

Plot No. 174, Part-2, Ground Floor, Sector-7, IMT Manesar, Gurugram – 122050, Haryana, India

Email: abhayverma@alkavion.com

Phone: +91 8740977405

19. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of the Republic of India. Any disputes arising from this Privacy Policy or the use of our website shall be subject to the jurisdiction of the competent courts in Gurugram, Haryana, India.

ALKAVION™

Future of Hydration

At ALKAVION™, protecting your privacy is as important to us as engineering exceptional hydration solutions. We are committed to handling your personal information responsibly, transparently, and securely while continuously improving your experience with our products and services.